I have a suggestion for all of you, that seems to be working for me. They are great when you need to cancel, and bring bags, but they have really taken a turn for the worse. We use Southwest Airlines in my family exclusively and we fly nearly 3 times a month.
Cancelling without warning is one thing, the customer service has been nearly impossible to get through to, and once you did the offer no resolution or help. I also know that computers can get a virus, but it won't be Corona. ) Is poor at cancellation of flights has become a real problem with Southwest.Ĭovid is just an excuse, I know for a fact from people who are in the offices that the most recent computer outage has caused major issues within Southwest. Your scheduling of flights (if that is really the reason for cancellation. American has reliable scheduling and don't have cancellations. I loved Southwest, but they have lost their leading edge and compassion. American Airlines, even though they charge for bags, their fees to fly are very competitive with Southwest, and you know they aren't a discount airlines. The cancellation of flights has become a real problem with Southwest.Ĭovid is just an excuse, I know for a fact from people who are in the offices that the most recent computer outage has caused major issues within Southwest.
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